Frequently Asked Questions

Find answers to the questions most frequently asked of the Emmanuel College Office of Student Financial Services by parents and students.

When is the bill due?

Students will be notified at their Emmanuel email address when their fall semester tuition bill is available online in early July. The fall semester bill and health insurance requirement are due in early August. The spring semester bill is available online in mid-November and due in mid-December.   

You may access the bill through the Billing & Payment Center.

Can my parents have access to view my tuition bill online?

You may provide parents and/or other persons access to your tuition bill by inviting them to become an authorized user of your  Billing & Payment Center. Once you've logged into your Billing & Payment Center, click "Manage Account Access" from the Summary page of your account, and on the following screen click "Add Authorized User". They will immediately receive an e-mail notification with instructions on how to create their own username and password to view and make payments on your tuition bill.  

Why is the financial aid I received not crediting my tuition bill?

If you completed a Free Application for Federal Student Aid (FAFSA), and your aid does not credit your bill, supplemental information may be needed to complete your financial aid application. Please review your Financial Aid via EC Online Services  or contact the Office of Student Financial Services. Please note Federal Work Study is not applied towards your tuition bill. If you choose to work on campus you will receive a paycheck every two weeks for any hours that you have worked.

If you are borrowing a Direct Subsidized and/or Unsubsidized Loan and it does not appear on your bill, please complete both the Master Promissory Note and Entrance Counseling requirements at To decline the loan(s) or reduce the amount you wish to borrow, please login to Financial Aid via EC Online Services and select the "My Awards" page. Scroll down to the Loans section, then click "Change loan amount".

What options do I have to pay the balance after financial aid?

There are several options to pay your bill after your financial aid has been applied including the interest-free monthly payment plan as well as student and parent loans. For more information please visit If you have concerns about paying your tuition bill, please contact your student financial services counselor.

Can I use a private scholarship as a credit toward my tuition bill?

Yes. Please forward a copy of the scholarship letter to the Office of Student Financial Services as soon as possible. Although uncommon, the addition of a private scholarship may affect your eligibility for financial aid.

Am I required to purchase the College’s health insurance?

The Commonwealth of Massachusetts requires that all students enrolled at least ¾ time have health insurance coverage. Each academic year, you must complete either a health insurance waiver documenting that you have health insurance coverage, or enroll in the College's plan. Both the waiver and the online enrollment may be completed at Students who have not submitted either an enrollment form or a waiver by the deadline will be enrolled in the College's plan and charged the health insurance premium.

How do I purchase a meal plan?

Please click here to visit Cafe Bon Appetit for more information on meal plans.


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